Technical Support-L3 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical Support-L3 Partner Engagement Dedicated Tech
ConnectWise
2nd May 2022 - Present
Mumbai
Achievements / Tasks
- Completed ConnectWise university trainings on Manage, Automate, Control, RMM.
- Windows Server Administration
- Administered items in Bit warden Web vault.
- Blacklisting/Whitelisting of URLs in SentinelOne.
- Deploying SentinelOne agent on machines through Nave risk Tool.
- Deploying new software and configuration on newly commissioned machines through Nave risk tool.
- Converting VMs to Hyper-V by using Star Wind tool.
- Office 365
- Administration of Backup servers for end clients.
- Updating daily backup data to End clients.
- Deploying patches through Nave risk tool.
- Monitoring Windows services by using Nave risk tool.
- Worked on Backups using the tools Acronis, Synology.
- Troubleshooting the issues with Printers and Scanners.
- DNS & GPO Management
- File Server Management.
- Managing users’ account by using Active Directory.
Senior System Engineer
Wipro Technologies Ltd
Sep’ 2013 – Nov’ 2020
Chennai
Achievements / Tasks
- Supporting and managing Windows 2003/2008/2012/2016 solutions and configurations including knowledge of Windows Clustering, VMware, and Citrix. Responsibility
- Support a Windows environment including Active Directory, Group Policies, User Management, Security Group, and Service Accounts.
- Experience with troubleshooting Active Directory and related services DNS, DHCP, DFS.
- Resolve assigned trouble tickets and maintained accurate status in the Service Now ticketing system.
- Monitor server environments and respond to alerts.
- Maintenance of servers in iDRAC and iLO portals.
- Management and maintenance of Windows Servers both virtual and physical.
- Commissioning & Decommissioning both physical and Virtual servers.
- Deploying machines to users by using Citrix Application.
- VDI Cleanup in Citrix application.
- Deploying VDI machines and assigning users by using VMware Horizon tool.
- Worked on Oracle Identity Access Management tool.
- Worked on LDAP tool QARS for access Administration.
- DHCP management by using the tool Infoblox.
- Creation/Modification/Deletion of user account for RSA access.
- Creation/Modification/Deletion of user account for Blackberry mobile (BYOD) access.
Technical Solutions Rep II
HEWLETT PACKARD GLOBAL SOFT PVT. LTD
Feb’ 2012 – Sep’ 2013
Chennai.
Achievements / Tasks
- Provided Windows Desktop support for global logistics enterprise users.
- Provided Tier I level support for issues occurs in Windows Servers 2003/ 2008. Including VMs, Citrix VDIs.
- Worked on User Administration includes user creation, modification, password resets and deletion of user access in different kind of applications.
- Support a Windows environment including Active Directory, Group Policies, User Management, Security Group, and Service Accounts.
- Experience with troubleshooting Active Directory and related services DNS, DHCP, DFS.
- Resolve assigned trouble tickets and maintained accurate status in the Service Now ticketing system.
- Monitor server environments and respond to alerts.
- Pushing patches through SCCM for Windows Machines.
- Management and maintenance of Windows Servers both virtual and physical.
- Commissioning & Decommissioning both physical and Virtual servers.
- Deploying machines to users by using Citrix Application.
- VDI Cleanup in Citrix application.
Senior Officer
MAERSK GLOBAL SERVICE CENTER
March’ 2010 – Jan’ 2012
Chennai
Achievements / Tasks
- Provided Windows Desktop support for global logistics enterprise users.
- Provided Tier I level support for issues occurs in Windows Servers 2003/ 2008. Including VMs, Citrix VDIs.
- Worked on User Administration includes user creation, modification, password resets and deletion of user access in different kind of applications.
- Creating SOPs for the new process.
Support Engineer
CYBERNET -SLASHSUPPORT (CSS)
Jan’ 2007 – March 2010
Chennai
Achievements / Tasks
- Provided technical support on Media and Entertainment domain handling various customers’ query calls and providing remote assistance for customer’s technical issue.
- Provided technical assistance to organization’s field IT team. Support includes installation, configuration of hardware and software to ensure optimal performance.
- Updating operating system, installing new patches and conducts system re-imaging.
SKILLS
- Windows Server Administration, Acronis Backup tool, Bit warden Web Vault, Windows Active Directory, VMware vSphere, VMware Horizon Client, Office 365, Synology Backup tool, Quest ARS Identity & Access Management, DNS, DHCP, DFS, ConnectWise Automate, Manage, Control
CERTIFICATIONS
EDUCATION
Diploma course in Computer Science (NCVT Certificate)
St. Joseph’s Technical Institute
1997 - 1998
Chennai
