ConnectWise Dedicated Technician™

• Windows Server Administration, Acronis Backup tool, Bit warden Web Vault, Windows Active Directory, VMware vSphere, VMware Horizon Client, Office 365, Synology Backup tool, Quest ARS Identity & Access Management, DNS, DHCP, DFS, ConnectWise Automate, Manage, Control

Office 365 admin, Server Monitoring (All server issues), ConnectWise NOC Portal, Active Directory, DNS, DHCP, Backup issues, Server rebooting, Virtual Machine, Hyper V, Physical Machine, ITIL Framework, Technical desktop support Troubleshooting, Windows Patching, SCCM, Service Now, BMC Remedy, CMS supervisor, Report Generation, Managing teams roaster

Office 365 Administration, Domain Administration: GPOs, Login Scripts and Authentication/Authorization, Working on project tickets--Following SOW, Backup and Recovery – Scheduling and Troubleshooting (Veeam, Datto etc.) Exchange Online Administration, Patching Activities, Storage – DFSR & FRS, Public key infrastructure Certificates, VMware, Hyper-V, Active Directory, PKI (CA Server) , Bitdefender, Troubleshooting of Domain Controllers Issues Replication, DNS, DHCP, Time Sync Issue, Meta-data Cleanup, Promote / Demote DC.