Position ID L2-002792

WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

September 2022-Present

Mumbai

Achievements / Tasks

• Working on Autotask for ticketing, ITS portal managing devices, IT glue adding account
• Updating and Managing AV - Webroot, Sentinel one
• All server issues like- Patching and rebooting the Servers, AV scripts, disk Issues scripts, Firewall issues, DNS, DHCP, Backup, Hyper V
• Managing Backup Axcient x360, Acronis
• M365 User managing.
• Exchange Management
• Outlook Troubleshooting
• Updating Server Firmware, BIOS, Dell Open Manage Server Administrators installation and checking logs
• VMware managing VM, checking logs for error.
• Azure AD connect sync troubleshooting.

Senior Technical Consultant

Allied Digital

September 2019 – April 2022

Mumbai

Achievements / Tasks

• Fixing Cloud tenant identity, user authentication, sync on prem to Azure cloud.
• Handling L1 and L2 escalation on tickets and misconfiguration on office O365.
• Handling Service Desk, Creating, configuring, managing, securing, and troubleshooting servers and client computers.
• Azure Administrator – Handling Service Desk, Configure Networks, Monitor Resources and Log Analytics, Compute, Implement and Manage Storage, Implement Security and Protecting Identities.
• O365, assigning licenses to the user (E3 and E5), assigning Microsoft audio conferencing (Setup MS Teams meeting) Assigning license to MS apps
• AD portal- MFA setup for users, managing risky users sign On, enabling account in AD, re- registration of MFA for the users.

IT - Customer Service Representative

Wipro

September 2017 – September 2019

Mumbai.

Achievements / Tasks

• Manage Active Directory infrastructure for the Enterprise.
• Design, implementation and support of a multi-domain directory infrastructure platform.
• Configuring and managing group policies to include WMI filtering, preference items, and targeting both user and computer objects.
• Troubleshooting, Global Catalog Server, AD Group Policy, AD Disaster Recovery, Backup & Restore.
• Managing Mailbox databases/Backups/Repair/Recovery Inbound\Outbound mail flow troubleshooting on all the version of Exchange server.

Admin Executive

Strings N Keys Musical School

July 2013 – August 2017

Mumbai

Achievements / Tasks

• Communicated with clients and stakeholders to test for client requirements correctly.
• Planned and executed regression testing.
• Involved in various types of testing like test execution and Design, UI, Functionality, Regression, and Integration testing and in preparation of Test Strategy and Test Plan documents.
• Setting up Network printer.

SKILLS

• Microsoft Azure, Active Directory, M365/ O365, VMWare, Windows Server/ Client, Group Policy Management, Backup, Azure AD connect, AV, Application Management

CERTIFICATIONS

Azure Administrator AZ 104

EDUCATION

Bachelor of Science Information Technology (IT)

Mumbai college of Arts, commerce and science

July 2010– March 2013

Mumbai