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ConnectWise SOC

Q: What is a SOC?

A SOC, or security operations center , is an around-the-clock operation focused on mitigating cybersecurity attacks. Today’s digital threat actors are becoming savvier and cleverer by the minute. As a result, SOCs need to leverage both expert personnel and cutting-edge technology to identify, triage, and respond to cybersecurity threats in real-time.

You take care of your clients; we’ll take care of the cyber threats 24/7

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Keeping pace with the daily grind of monitoring your client environments for attacks-in-motion can burn out the best of staff. As the alerts build and response is stretched thin, the protection your clients rely upon becomes vulnerable to failure – and the standing of your relationship at risk. ConnectWise SOC works as an extension of your team. Our certified cybersecurity analysts, cutting-edge MSP-focused threat research and intelligence, and the latest solutions will manage all your security monitoring 24/7. Your clients will be more secure, and your business will be free to scale and grow.

How we help keep your clients secure

24/7 threat monitoring and response

Cybercriminals don’t work normal hours. Attacks can hit any time and ConnectWise SOC is ready when you need us most. We’re continuously monitoring, detecting, and remediating threats to keep your clients secure. ConnectWise SOC augments ConnectWise MDR™ (EDR) and ConnectWise SIEM.

Fully staffed team of security experts

ConnectWise SOC engineering and security teams include certified cyber professionals including security analysts, incident response analysts, security researchers, and threat hunters. Do you already have security technicians on staff? ConnectWise SOC experts will alert, triage, and consult with your team when issues arise, and time matters most.

Cutting-edge security intelligence

The threat landscape is always changing. The ConnectWise Cyber Research Unit is dedicated to identifying the latest threats, ensuring our SOC team is on high alert to catch what’s lurking in the shadows.

Scale your security business

It’s hard, and expensive, to build out a security team, let alone a fully staffed, 24/7 in-house SOC. We’ll jump in when it comes to keeping your clients secure and take recruiting, hiring, and retaining staff off your already full plate.

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“At ConnectWise SOC Services, we love what we do. We love working with and talking to our partners about security issues or just answering general questions. I want ConnectWise partners to know they should never hesitate to reach out and contact us!”

- Jonathan, Security Engineer in the ConnectWise SOC, Cranberry, PA

What to expect when working with ConnectWise SOC Services

What truly sets our SOC services apart is how we integrate into your business. When we say we’re an extension of your team, we mean it. We work side-by-side with you and your team to keep your clients protected.

When we find an issue, we start working on it right away because there’s no “I’ll get to it tomorrow” in cybersecurity. We’ll verify the threat, take the machine offline to contain it, and, if needed, roll it back to a secure state. When a high-priority issue pops up, we’ll reach out to you to determine the right plan of action together.

Since cybersecurity is a team effort, we’ll even jump on the phone to help discuss threats or other cybersecurity issues with your clients.

As your partner in cybersecurity, SOC services work behind the scenes to make sure your cybersecurity offerings never skip a beat. We’ll keep you informed of everything we see so you can pass the information along to your clients. We’ll do all the work; you get all the glory.

SOC certifications and accreditations

Our SOC services are highly decorated with the latest certifications to deliver the most up-to-date cybersecurity services.

CISSP

GCIA

GCIH

GCFA

OSCP

CompTIA

Security +

GSLC

GPEN

GWAPT

Frequently Asked Questions About SOC

What is a SOC?

A SOC, or security operations center, is an around-the-clock operation focused on mitigating cybersecurity attacks. Today’s digital threat actors are becoming savvier and cleverer by the minute. As a result, SOCs need to leverage both expert personnel and cutting-edge technology to identify, triage, and respond to cybersecurity threats in real-time.

What does SOC stand for?

SOC stands for Security Operations Center. A SOC may be situated in a physical location, referred to as a “SOC headquarters,” or organized in a virtual environment.

What does a SOC do?

A SOC is responsible for identifying, remedying, and responding to cybersecurity attacks. With more business being done on the web via cloud-based applications, threat actors have more opportunities to identify and expose network vulnerabilities now than ever before.

A SOC provides businesses with the “always-on” security necessary to identify and respond to threats in real-time.

Learn more about what a SOC does >>

How does a SOC work?

Think of a SOC as the “first responders” of your cybersecurity efforts. Your SOC should monitor every device, network, and database in your network. Collecting data from as many sources as possible allows you to be proactive in implementing the three stages of the security process: Prevention/detection, investigation, and threat response.

What are the benefits of using a SOC?

Some of the benefits of using a SOC are:

Constant monitoring. Remain protected from threat actors 24/7/365.
Minimize threat impact. Improve proactive threat response and reduce threat actor dwell time within your system.
Airtight cybersecurity. Leverage your network of third-party tools to minimize coverage gaps and loopholes via a layered cybersecurity presence. Learn more about the benefits of partnering with a SOC provider >>

How much does it cost to build a 24x7 SOC?

Setting up a dedicated 24/7 organization to combat cybersecurity threats can be extremely costly. Most models say between $2-4 million. We’ve provided some highly conservative numbers below to give you an idea of the costs and challenges associated with setting up your own security operations center in this infographic, Building It Yourself: The Cost of Setting Up Your Own SOC >>

What is SOC as-a-service?

SOC as-a-service refers to the practice of outsourcing the SOC function to a third party who already has a SOC set up and staffed. Large organizations may have an embedded SOC, but smaller organizations often outsource them due to several challenges including the cost, complexity and staffing challenges.

Learn more about the benefits of partnering with a SOC provider >>

SOC vs SIEM: What’s the Difference?

Security information and event management (SIEM) systems are a type of software that companies can use to collect data on activity in their systems and, through correlation of that data, receive alerts for unusual behavior. A SIEM solution generally collects data from across an organization’s systems, analyzes it, provides reports, and flags potential threats.

Learn more about SIEM benefits and capabilities >>

Learn more cybersecurity terms in our cybersecurity glossary.