Position ID L3-P00762

WORK EXPERIENCE

Technical Support-L3 Partner Engagement

ConnectWise

May 2021 - Present

Pune

Achievements / Tasks

• Hands on experience with ConnectWise Application Manage, automate control, Fortify end point security etc.
• Working on Project Tickets
• Project ticket would contain SOW in which all the information is there related to project and migration task
• Need to complete Project within 60days
• There was standard format for server build SOP
• Working on new server box (Dell/HP)
• Migration of physical server to new server with all the roles
• Roles Contains Hyper-V, DC, DNS, File Server, Printer Mgmt. App server, RDS.
• Also working on SkyKick for email migration task
• Creating tenant and working on SharePoint migration and creating site.
• Handling windows server patching Activities on weekend and monitoring if any server is outdated.
• Handling issue if Veeam job is getting failed for backup and creating restore point
• Working on Datto issue likes backup or restoring of servers is getting failed
• Handling Bitdefender console and making sure everything is being updated and up to date

Technical Support Associate Tier 2

Convergys Pvt.ltd

July 2019 – April 2021,

Pune

Achievements / Tasks

• Planning & Execution to build the Domain environment
• Excellent skills on windows 2008, 2008R2, windows 2012, 2012R2, Windows 2016 and Windows 2019 designing & planning.
• In depth knowledge for DFSR, FRS, Trust, AD Replication, AD Migration
• Working on tickets of DC Promotion and Demotion issues
• Trust issues on Domain controller or Clients
• Metadata clean-up activity is being done on weekend
• Sizing and forced transferring FSMO role
• Handling issue of SYSVOL replication (D2 and D4).
• Good understanding of Azure Domain and configuration
• Good Expertise on PKI issue related 2tier and 3 tier
• Provide technical support, including monitoring, reporting, tool administration. This is most often done without direct interaction with the end-users

Technical Support Engineer

VDA Infosolutions

Feb 2016 – Aug 2019

Pune.

Achievements / Tasks

• Managed Virtualization Environment using VMware
• Monitor, troubleshoot and capacity planning of vSphere environment.
• Creating and Managing Virtual Machines and Templates
• Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)
• Creating duplicate Virtual Machine’s using cloning technology
• Creating Templates from VM’s, deploy VM’s from templates and allocate resources
• Configured Resource Pool, V Motion, Alerts, Alarms, NTP
• Migrate Physical Servers to Virtual Server using VMware Converter

SKILLS

• Office 365 Administration, Domain Administration: GPOs, Login Scripts and Authentication/Authorization, Working on project tickets--Following SOW, Backup and Recovery – Scheduling and Troubleshooting (Veeam, Datto etc.) Exchange Online Administration, Patching Activities, Storage – DFSR & FRS, Public key infrastructure Certificates, VMware, Hyper-V, Active Directory, PKI (CA Server) , Bitdefender, Troubleshooting of Domain Controllers Issues Replication, DNS, DHCP, Time Sync Issue, Meta-data Cleanup, Promote / Demote DC.

CERTIFICATIONS

AWS

PKI

Azure (AZ-900)

EDUCATION

Diploma in computer science, MSBTE

2014