Position ID L3-001947

WORK EXPERIENCE

Technical Support-L3 Partner Engagement

ConnectWise

March 2023 - Present

Mumbai

Achievements / Tasks

• Worked on Azure Projects like Azure AD Migration
• Worked on PIM and implemented on the environment
• Monitor Azure Virtual machines and Manage Azure Key Vault
• Implemented Conditional Access Policies
• Worked on Azure Security and Defender projects using Advance Hunting and Real time phish response and Suspicious URL clicked.
• Implemented Zero Trust Model on the environment for clients
• Worked on Backups and performed DR Test and DR live during outage
• Third Party products like Graphus and their integration with Azure using Microsoft Graph
• Implemented Phish Alert Button and Worked on Phish button alerts (Detect and Respond)
• Backup and disaster recovery (Backup, DR Test, VM, File Restore, Offsite Sync, etc...)
• Firewall Maintenance (Reboot, Firmware Upgrade, etc.)
• Worked on Microsoft Patch updates and Patch policies via GPO or RMM
• Worked on third party products like Kaseya, Perch, etc.
• Projects Under ConnectWise
• Project 1
• Title: FNI INC | Client: DeTemple LLC | Role: Dedicated Tech L2 | Team Size: 2
• Duration: July-2019 till November 2020
• Environment: Hyper-V, Active Directory Domain Controller, DHCP, DNS, Webroot, Disaster Recovery
• https://www.futurenetworking.com/
• Description: Rebuilt the entire site from the scrape based on cloud backup after ransomware attack
• Project 2
• Title: KL Tech | Client: 39 Sites | Role: Dedicated Tech L3 | Team Size: 6
• Duration: 1 December-2020 till November 2022
• Environment: Azure, Cyber Security https://www.kltech.com/
• Description: Security awareness campaigns, Azure Integration, Zero Trust Model Implementation.
• Project 3
• Title: ZTECH Associates | Client: 39 Sites | Role: Dedicated Tech L3 | Team Size: 20
• Duration: 1 January-2023 till November 2024
• Environment: Azure, Cyber Security https://www.ztechnet.com/
• Description: Phish Alerts, Azure, Patch, Backup, PIM, DLP, O365, Defender, Chatstyle, Intune, S1, Liongard, PowerBI, ThreatLocker, RMM, Vulnerability assessment.

Desktop Support Engineer

Rajguru International

November 2013– June 2016

Mumbai

Achievements / Tasks

• Customer Support for End user after purchasing the product.
• Designing of online catalog on the portal with product description and specification under Rajguru International’s Brand
• Installing and configuring software and hardware components
• Troubleshooting and replacing faulty Hard Drive
• provide hands-on or remote assistance in computer setups using tools like Dell Quick Assist

SKILLS

• Azure Administrator, Active Directory, Backup and Disaster Recovery, O365 Admin, Cyber Security, Patch Management, Hyper V Admin, VMWare Esxi Admin, Power Bi, Cloud Security SIEM, Ethical Hacking, Strong Communication and Presentation Skills,

CERTIFICATIONS

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Microsoft Certified: Azure Fundamentals

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure Security Engineer Associate

Cybersecurity Fundamentals for Engineers

EDUCATION

Bachelor of Science

Major in Physics, Electronics in Applied

University of Mumbai

June 2010 – Oct 2013

Mumbai