Technical Support-L2 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical Support-L2 Partner Engagement Dedicated Tech
ConnectWise
April 2022- Present
Pune
Achievements / Tasks
- Respond to support requests from the end users and patiently walk through individuals through basic troubleshooting task.
- Problem-solved, diagnosed, and corrected systems to ensure functional objectives were met.
- Implemented and monitored user access control methods.
- Ensured that all critical IT data remained protected with on site and off -site copies.
- Worked with user support teams and other staff members to effectively manage and monitor all systems.
- Monitor the deployment to report any issues that may occur due the deployment.
- Supporting a range of devices from laptops and desktops to printers and smartphones.
- Created and administered security/distribution groups and group policies within the active directory.
- Implemented system security by configuring, monitoring, and maintaining email applications and virus protections software.
Service Desk Analyst Level II
Wipro LTD
May 2021 – March 2022
Pune
Achievements / Tasks
- Responsible for prompt resolutions of all incidents brought to the attention of the Service Desk that notifies senior management of non-routine problems or issues.
- Develop company standards for workstations and computer peripherals.
- Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc.
- Enter and report technical problems, causes and solutions within our Service Desk Plus ticket management tool.
- Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones, faxes, videoconference equipment, and mobile devices.
- Familiar with windows 7,8 and 10 version.
- Creating /editing script through the PowerShell
- Restoring and granting access to OneDrive data
Service Desk Analyst
John Deere Ltd
May 2019 - May 2021
Pune.
Achievements / Tasks
- Resolving the problem related to Windows OS 7 and 10.
- To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow.
- To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow.
- Configure antivirus software to fully protect computers.
- Monitor the performance of the computer systems and address issues as they arise.
- To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops.
- Test software performance throughout the desktop network to ensure peak performance.
- Install computer hardware and software on desktops to keep versions current.
SKILLS
- Install Complex software and hardware, Exchange Online and On-Premises, Datto, Sentinel, IT Boost, Acronis, and Windows Server Backup, ConnectWise Manage, Server Monitoring, Familiar with windows 7,8 and 10, Cisco Meraki, VPN, LAN and Network Diagnoses, VMWARE and HYPER-V, RMM, Automate, O365 Admin Center, ACTIVE DIRECTORY, Webroot Client and hudu
CERTIFICATIONS
Basic knowledge of MCSA and Azure.
Automate (ConnectWise)
EDUCATION
Bachelor of Commerce
Ness Wadia College of Commerce
June 2013 – March 2016
