Position ID L2-P00980

WORK EXPERIENCE

Dedicated Tech L2 Partner Engagement

ConnectWise

03/10/2022 - Present

Pune

Achievements / Tasks

• Working on Microsoft 365 adding license and removing them, adding and removing email forwarding and delegating address.
• Auditing office 365 monthly for any suspicious activity
• Enabling MFA using office 365 , managing distributions groups
• Managing, monitoring and installing the patches on servers and Desktops
• Monitoring ConnectWise manage, work on tickets as they come in or assign to respective techs.
• Monitoring Datto for the backups.
• Monthly email security audit from Appriver
• Manually checking the user counts in each application and matching it with ConnectWise RMM computer counts, office 365 , Datto and S1
• Installing sentinel one agent and updating them
• Installing RMM agent on the client computers and managing them
• Monitoring network and connected devices using Avuik, checking the connectivity for primary and secondary network.
• Adding Rules to patch polies and creating packages on ConnectWise RMM
• Onboarding and offboarding users and clients from all applications like ConnectWise RMM, S1, Datto.
• Monitoring Servers and network devises
• Troubleshooting server alerts and work accordingly

Service Desk Analyst

Alorica

10/08/2020 –  8/03/2022

Bangalore

Achievements / Tasks

• Supporting ticket and live chats to resolve the issue
• Managing active directory and azure AD, creating and removing users and adding computers, adding GPOs and managing them.
• Creating and resolving ticket based on chat.
• Creating and mirroring accounts in domain
• Creating new security groups and adding users to it
• Configuring and troubleshooting azure vpn and FortiClient vpn, Adding and removing new tunnels, installing VPN into client computers.
• Troubleshooting user computer and accounts according to the issue

Network Engineer

Tesco

17/06/2019 - 29/02/2020

Bangalore

Achievements / Tasks

• Monitoring arista switches and troubleshoot the issues and pass to the relevant team.
• Monitoring Tesco depot network and pass to the relevant team if there is any issues.
• Raising tickets for the p2 issues (denevr, paperless, kabaclock, etc) to the relevant team.
• Monitoring and hardware creating tickets for the Dell (IME) and HP (One view) servers.
• Monitoring mainframe consoles and understand the console alerts

Resident Engineer

TVS-E

30/05/2018 - 24/11/2018

Bangalore

Achievements / Tasks

• Troubleshooting hardware related issues.
• Fixing replacement part for laptop or desktop.
• Troubleshooting and supporting all kind of hardware and software (bios and driver software) replated issues

Desktop Support Engineer L2

Karnataka Bank HO

25/09/2017 - 03/04/2018

Mangalore

Achievements / Tasks

• Migrating entire computers in Karnataka bank to new domain.
• Resolving issues after migration
• Checking and configuring software and printer issues remotely Installing software if needed after migration.
• Supporting tickets
• Supporting EU to work on kyc and other web and desktop applications

SKILLS

• Incident Management, Group Policy Management, Troubleshooting Hardware and software, Active Directory management, Knowledge in server 2012 r2 and managing, Microsoft 365, Connectwise RMM tool and NOC board management, Datto backup and management, Auditing Monthly emails and user count from AppRiver and normal count users

CERTIFICATIONS

Microsoft Certified Solution Expert (Windows Server 2012 R2)

Microsoft Certified Professional (Windows Server 2012 R2)

EDUCATION

Bachelor of Computer Application

Srinivas Institute of Management Studies

2013 – 2016

Mangalore