Position ID L2-002206

WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

April 2019-present

Mumbai

Achievements / Tasks

• Azure Virtual Machine management
• AVD
• Enterprise application registration and SSO
• Azure user management (IAM, RBAC)
• Azure VPN (Site to Site, Point to Site, VNET to VNET)
• Conditional Access configuration in AAD
• Server migration to Azure (Physical, Virtual)
• Handling ConnectWise tools
• Working on Alerts, Tickets via ConnectWise Manage and ITS portal.
• Managing Meraki Firewall and upgrading firmware
• GPO
• Managing O365 and Azure AD
• Applying Patches on Desktops and OS migration
• Backup issues (BCDR and Datto)
• Collaborate with other NOC teams to resolve technical issues on behalf of MSP on escalation cases.

Support Engineer

Convergys LTD Pune

June 2015- March 2017

Pune

Achievements / Tasks

• Creating users and assigning license
• Assigning Admin rights to different Admins based on job function.
• Assigning with domain name and DNS record with Office 365
• Managing Azure AD
• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
• Performing E-discovery to recover lost emails from mailbox.
• Auditing, litigation hold
• DLP (Data Loss Prevention), retention tags, Journaling
• Mailbox Archiving

Consultant

SITEL

September 2014- April 2015

Mumbai.

Achievements / Tasks

• Assisting with OS installation and setting up user application and networking issues.
• Identifying hardware and software issues remotely
• Assist with claiming replacement of faulty parts/device.
• Resolve patch/update issue.
• Drive and firmware upgrade.
• Operating system installation and repair
• Assist with profile corruption issues.
• Assist with outlook and initial user setup for new computers.
• OS migration

Consultant

SUTHERLAND

January 2013 - September2013

Mumbai

Achievements / Tasks

• Router Setup and troubleshooting
• Assist with networking issues and setting up correct DNS and assign correct configuration.
• Resolving DNS issue
• Assisting with IP conflict issues
• Configuring DHCP scope and reservation
• Assist with general queries pertaining to router and network setup.
• Explain and resolve billing queries.

SKILLS

• Azure,Azure AD and Active Directory, Office 365, VMware/Hyper-V, BCDR/Datto, ConnectWise Manage, Cisco Meraki, ConnectWise Manage

CERTIFICATIONS

AZ-900: Microsoft Azure Fundamentals

AZ-104: Microsoft Certified: Azure Administrator Associate

EDUCATION

B.SC(IT)