Technical Support-L4 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical support-L4 Partner Engagement
ConnectWise
June 2023-Present
Mumbai
Achievements / Tasks
- Deployed Azure Virtual Desktop using Nerdio.
- Executed a seamless transition of 7 virtual machines from VMware to Azure, minimizing downtime and ensuring uninterrupted business operations.
- Integrated Group Policy seamlessly with Active Directory, ensuring consistent application of policies across user and computer objects.
- Successfully led the migration of on-premises servers to Microsoft Azure cloud infrastructure.
- Conducted thorough pre-migration assessments, identifying and resolving potential issues, resulting in a smooth migration process and avoiding post-migration disruptions.
- Successful implementation of site-to-site VPNs in Azure, connecting on-premises server to the Azure cloud.
- Implemented and configured Proofpoint Email Security in conjunction with Office 365, fortifying the organization's email infrastructure against advanced threats and achieving a 99.9% reduction in malicious email incidents.
Senior Technical Lead
Alaric Ventures Pvt. Ltd.
September 2020 – June 2023,
Chandigarh
Achievements / Tasks
- Microsoft Server Management 2012, 2016, 2019.
- Office 365 Migrations (Cutover and Hybrid).
- ADFS deployments, SSL certificate renewals/updates.
- Deployment & troubleshooting of Spam filters. (Barracuda, Roaring Penguin, Proofpoint, Reflexion) & Deployment of Phishing Simulation Cyberhawk, Bull Phish and Infosec.
- Firewall management (Firewall upgrade, Content Filtering, Geo Ip filtering App Control, Rules & policies)
- Deployment of ECW Server in clustered environment.
- Deployment of Bridge IT Server across clients.
- PowerShell & command line scripting with or without RMM tools.
- Extensively troubleshoot on Microsoft Office 365 admin center, login issues in managed and federated environment.
- ADFS certificate replacement and setting up of ADFS.
- Work with the internal GRC team to identify, report, track and remediate cloud security risks and control deficiencies.
- Triage security issues and provide recommended fixes (IT Infra & Cloud Security & Support our bug bounty program.
- Perform ongoing, monthly audits of infrastructure for vulnerabilities.
- Expert on Endpoint Detection and Response (EDR) solutions like Microsoft Defender Advanced Threat Protection (ATP).
- Deployment of Backups tools.
- Working in Cyber Security team to Engineering, implementing, and monitoring security measures for the protection of computer systems, networks & Servers.
- Network Monitoring through Auvik & Networking monitoring tools.
Advanced System Administrator
Innovation Technology by Design
June 2015 - Sep 2020
Chandigarh.
Achievements / Tasks
- Maintain, configure, and troubleshoot operational issues for server infrastructure including DNS, DHCP, Hyper-V & VMware Virtualization & Microsoft Azure.
- Replications Issues, Group Policy Management.
- Expert on Malware solution of Microsoft Defender for Antivirus cross platforms, which include Windows Servers & Clients, Virtual servers & Clients, MAC, Linux environment.
- Implementing Office 365 security policy recommendations such as ATP anti-phishing, Safe attachments, Safe Links, Anti-spam, & Anti-Malware.
- PowerShell & command line scripting with or without RMM tools.
- Experience on FortiGate firewalls
- Umbrella Open DNS content filtering deployment across clients
- Cisco Meraki and Unifi deployments and management.
- Providing cloud backup solutions such as Storage Craft, Datto, Acronis & Veeam.
- Achieved good patching scores across clients.
- Maintain, configure, and troubleshoot operational issues for server infrastructure including DNS, DHCP, Hyper-V & VMware Virtualization & Microsoft Azure.
- Replications Issues, Group Policy Management.
- Expert on Malware solution of Microsoft Defender for Antivirus cross platforms, which include Windows Servers & Clients, Virtual servers & Clients, MAC, Linux environment.
- Implementing Office 365 security policy recommendations such as ATP anti-phishing, Safe attachments, Safe Links, Anti-spam, & Anti-Malware.
- PowerShell & command line scripting with or without RMM tools.
- Experience on Fortigate firewalls
- Umbrella Open DNS content filtering deployment across clients
- Cisco Meraki and Unifi deployments and management.
- Providing cloud backup solutions such as Storage Craft, Datto, Acronis & Veeam.
- Achieved good patching scores across clients.
Advanced Resolution Expert
September 2009 - October 2014
Chandigarh
Achievements / Tasks
- Maintain, configure, and troubleshoot operational issues for Servers, network printers (wired and Wireless).
- Track server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems.
- Setting up Vendor Hardware and Software support case for P1 issues.
- Plan, Test and Configure Policy for scheduled Antivirus updates on Servers and End User Systems.
Senior Technical Associate
Wipro
December 2006 – January 2009
Delhi
Achievements / Tasks
- Maintain, configure, and troubleshooting of ADSL, DSL, Modems and Routers (Wired and Wireless).
- Dealing with Registry Edit and Core Operating Systems and Hardware issues.
- To assist in the installation of various computers, computing systems, networks, telecommunications, and video components.
- Setting up Vendor Hardware and Software support case for P1 issues.
- 1st & 2nd level Support for End Users.
SKILLS
- Windows Server Management, Virtualization (Hyper V and VMware), Microsoft Exchange Server, Office 365, Microsoft Azure, Barracuda Email Gateway, Security and compliance, Disaster Recovery, Vulnerability Assessment, Patching
CERTIFICATIONS
- Microsoft Certified: Azure Administration Associate.
MCID:11413903
April 2023
- Microsoft® Certified Solutions Associate: Office 365
MCID:11413903
April 22, 2016
- Microsoft® Certified Solutions Expert: Cloud Platform and Infrastructure Charter Member
MCID:11413903
September 25, 2016
- Microsoft® Certified Solutions Expert: Server Infrastructure
MCID:11413903
December 1, 2014
EDUCATION
Master of Business Administration
AAIDU
2005-2006
Allahabad
Post Graduate Diploma of Computer Application.
Kurukshetra University
2003-2004
Kurukshetra
Graduate Professional Degree
Panjab University
2000-2003
Chandigarh
