Revolutionizing MSP business through the power of community

Activating the Platform Approach

Jay McBain, Chief Analyst, Canalys
Jeff Bishop, EVP & GM, Unified Monitoring & Management, ConnectWise
Ryan Walsh, Chief Strategy Officer, Pax8
Desmond Forbes, General Manager, Microsoft Security Business Development

In a world where technology ecosystems are rapidly expanding and becoming increasingly complex, get ready for a lively discussion on how platform-focused organizations are adapting to help further the needs of Technology Service Providers (TSPs) and small to medium sized businesses (SMBs). Gain valuable and authentic insights into the strategies of these organizations and discover how they are helping to reduce friction throughout the customer journey.

ConnectWise Product Innovation Keynote: Harnessing AI and Automation for Business Growth

Jeff Bishop, EVP & GM, Unified Monitoring & Management, ConnectWise
Ameer Karim, EVP + GM, Cybersecurity, ConnectWise
Jake Varghese, EVP & General Manager, ConnectWise Business Management Unit , ConnectWise
Rod Mathews, EVP + GM, Data Protection, ConnectWise

Learn how AI and automation can be seamlessly integrated into your business operations, enabling you to capitalize on industry opportunities with unprecedented efficiency. Jeff also introduced the newest products and enhancements from the ConnectWise product team, highlighting the functionality and impact on your business. Whether you are looking to enhance your service delivery or streamline operations, this session will equip you with the knowledge and tools needed to harness ConnectWise innovation for your success.

Sales Leadership for Owners - Journey to 10MM

Steve Riat, Director of Sales, Nex-Tech
Nathan Austin, Co-Founder & COO, Mytech Partners, Inc.
Will Dowling, Product Marketing Manager, ConnectWise
Kyle Jackson, Program Director, ConnectWise

Come to understand the critical sales leadership role to drive growth in your organization on your journey to 10MM. For MSP / TSP owners, the sales leadership role may be delegated to a sales manager, but not all sales managers are fit to be a sales leader – want to know the difference? In this session. You will learn one of the most challenging functions in the industry, and how you can recognize who in your organization is the right person to fill these seats!

Clean Data, Smarter AI: The Key to Success with Automation

Rex Frank, VP of Academy, Pax8

In this session, you will learn about the four business maturity levels, how standard processes—and compliance with your processes—affect the quality of your data, and why this is foundational to leveraging both AI and Automation. The session will help you understand how you can make the best use of operational processes, data, and systems to understand what conditions should be monitored and what processes can be automated.