How to Implement an Efficient Success Team

Every managed service provider (MSP) expects a certain amount of churn; it’s just a part of doing business. If your churn rate starts reaching or exceeding a certain percentage, it might be time to review your client retention strategy. A critical part of this strategy is building long-lasting client relationships, and that starts with a success team.

In our eBook, How to Implement an Efficient Success Team, you’ll learn how the most important parts of your client relationships occur after the quote or proposal has been signed. Inside, you can discover:

• The difference between customer support and customer success
• How to use KPIs to optimize your success team’s performance
• The importance of frequent client communication