CONNECTWISE BUSINESS MANAGEMENT SOLUTIONS

The operating system for MSPs

Optimize your entire customer lifecycle and drive profitability in less time with deep integration and process automation across a suite of business management solutions with built-in AI assistance, rich insights, and personalized guidance.

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The proven PSA for best-in-class MSPs

The platform advantage

Shared centralized data at the foundation means data moves between tools and teams seamlessly and is easily pulled for reports, reducing human error.

Workflow orchestration

When each solution is designed with the other solutions in mind, process automation across your entire customer lifecycle is not only possible, it’s simplified.

Built-in AI assistance

Generative AI at your fingertips in both tickets and Microsoft® Teams to summarize tickets, suggest resolutions, generate email responses, and more.

More MSPs choose ConnectWise to run their business than any other business management solution

We’ve put together 2024 forecasting and have a great idea of what 2023 financials look like for the first time. Now, we can see what we’re ready to invoice for the rest of the year—we’ve never been able to do that before.

DJ Hanen, Five Star Technologies

ConnectWise has revolutionized our business... The visibility that we have, the control over our business, we can focus on building and growing our business rather than running [our] business.

Dan Williams, Powernet

So many of our processes are built around ConnectWise PSA and its integrations now, and each of them has enabled and furthered our transformation and growth.

Jim-Barry Behar, Relentless Solutions

Templates and real-time pricing information in ConnectWise CPQ has made creating quotes and proposals a breeze. Along with standardizing their services, BJ can get out quotes in less time than before, and create a great impression with potential clients.

William Pote, eTop Technology

ConnectWise PSA drives accountability from a time standpoint and makes sure customer requests are addressed efficiently. Thanks to ConnectWise PSA, we saw a significant improvement in productivity for the entire tech team.

Jeremy Kroll, K2 Technology, President

Insights show you where to improve, our guidance helps you get there

No need to brag about ourselves...

The perfect product mix for your business needs

Professional service automation software

Work on your business rather than in it with ConnectWise PSA™. Connect processes throughout the customer lifecycle, automate tasks within and between tools and teams, and use generative AI to speed up anything that can’t be automated.

Quote and proposal automation software

Build beautiful and professional quotes that capture all of the value you add with ConnectWise CPQ™. Quote templates, workflows, deep integrations, pricing automation, procurement, and more are included.

KPI dashboards and reporting software

Use BrightGauge™ to centralize and visualize data using the perfect mix of dashboards, gauges, snapshots, and metrics. Making sharp decisions and keeping customers informed has never been easier.

Centralized IT documentation software

With ITBoost™, customer documentation lives in the same place you market, sell, and deliver your services. Configuration info, service history, SOPs, and more are accessible without signing into another software.

Customer service feedback for MSPs

Receive instant feedback and optimize client experience with SmileBack™, the only customer feedback system designed for MSPs and focused exclusively on satisfaction.

Proprietary benchmarking and performance tools

Combine The Service Leadership Index® with the SLIQ™ Operational Maturity Level™ tool to see how you compare to the best and the specific steps you can take to become the best.

Accounting and payment automation

Get paid on time, every time. Combine WiseSync™ and WisePay™ to integrate our PSA with accounting packages such as Xero and Quickbooks Online, then fully automate the accounting and payment lifecycle.

Connect is in our name for a reason

Our Business Management Solutions work closely with our suite of Cybersecurity Management and Unified Monitoring and Management solutions. The Asio platform brings process automation and AI assistance throughout the ConnectWise platform. And our integrated expert services help solve your staffing issues. Together, we offer everything you need to run, monitor, protect, and grow your business.

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Discover the power of AI for MSPs

AI offers huge potential for MSPs to enhance their business and gain a competitive advantage.

MSP streamlined business operations

Atlas Professional Services has a reliable, accessible PSA instance that doesn’t require server maintenance or manual updates—and they have an improved quality of life!

2024 Annual TSP Compensation Report

For most IT solution providers (TSPs), few inputs will have a greater impact on profitability than employee compensation.

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MARKETPLACE

Explore our hundreds of integration partners

Browse the ConnectWise Marketplace™ to begin imagining how you will improve efficiency, accuracy, and profitability at every step. See hundreds of integrations with detailed descriptions and reviews.

IT NATION

Join the community with 1000s of MSPs like you

The IT Nation community is like no other—members have been known to jump on a plane to help another member in crisis. You can engage in discussions, upload files, see upcoming private events, and connect with others one-on-one.

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