"Adoption rate is not where it should be due to the high cost of compliance and protection. These businesses often face significant hurdles due to high compliance costs and stringent data protection needs, which they are typically unprepared for financially”
"There's great value in the partnership and broader community, helping us deliver a better strategy for our clients. The strength of a service provider does not solely rest on the technologies they implement but significantly on the robustness of their partnerships and the depth of their collective expertise.”
Cybersecurity transcends technological tools. It embodies strategic foresight, collaborative partnerships, and a commitment to continuous learning.
Based in West Chester, PA, Thinc Forward leverages its strategic alliance with ConnectWise to navigate the intricate cybersecurity landscape, with a particular focus on the dental sector where compliance and data protection are critical.
Thinc Forward 's long-standing partnership with ConnectWise, started in 2016 with ConnectWise PSA™. This collaboration was instrumental in enhancing Thinc Forward 's service delivery. In the last several years, under the leadership of Rudy Muhr, Vice President of Information Technology, Thinc Forward has become a trusted advisor, guiding clients through the complexities of cybersecurity with expertise and integrity.
"We leverage [your] resources and experts to drive better outcomes. It's important for helping customers understand the impact solutions will have on their business and to know we have the backing of a trusted Partner, in ConnectWise."
Navigating Challenges in Security and Data Protection
Cybersecurity poses substantial challenges, especially for small to medium-sized businesses (SMBs) in specialized sectors like dental services.
"Adoption rate is not where it should be due to the high cost of compliance and protection. These businesses often face significant hurdles due to high compliance costs and stringent data protection needs, which they are typically unprepared for financially,” said Muhr.
Thinc Forward, through its comprehensive IT support and incident response services, plays a crucial role in educating clients about the importance of robust cybersecurity measures and bringing them up to speed with compliance requirements.
Holistic Security Solution
ConnectWise played a pivotal role by providing Thinc Forward with the tools and expertise needed to deliver a comprehensive cybersecurity solution and strength its security posture.
- Technical Demos: ConnectWise facilitated deep technical demonstrations of various Managed Detection and Response (MDR) platforms. These demos allowed Thinc Forward to showcase the capabilities and benefits of different solutions to their client, helping them make an informed decision.
- Expert Consultations: ConnectWise provided expert consultations, offering insights and guidance on the best practices and implementation strategies for MDR platforms. This support ensured that Thinc Forward could present a well-rounded and effective solution to their client.
- Security Operations Center (SOC): By leveraging the SOC, Thinc Forward could demonstrate not just the technology but also the continuous monitoring and proactive threat management that comes with it. This holistic approach emphasized the importance of ongoing security management rather than just a one-time technology implementation.
"We don’t just deliver a product; we deliver a service," Muhr emphasizes. “The difference between merely using technology and delivering a holistic security solution creates unique separation for us in the market.”
With ConnectWise solutions, Thinc Forward handles incident response through a comprehensive and proactive approach.
- Preparation and Planning: Thinc Forward ensures that their clients have an incident response plan in place. This includes defining roles and responsibilities, establishing communication protocols, and setting up tools and resources needed for effective incident management.
- Detection and Analysis: They use advanced monitoring tools and techniques to detect potential security incidents. Once an incident is detected, they analyze it to understand its scope, impact, and root cause.
- Containment: To prevent further damage, Thinc Forward quickly isolates affected systems and networks. This step is crucial to stop the spread of the incident and protect unaffected areas.
- Eradication: After containment, they work on removing the cause of the incident. This may involve deleting malicious files, closing vulnerabilities, and applying patches.
- Recovery: Thinc Forward helps clients restore normal operations by recovering data, restoring systems from backups, and ensuring that systems are secure before bringing them back online.
- Post-Incident Review: They conduct a thorough review of the incident to understand what happened, how it was handled, and what can be improved. This step is essential for learning and improving future incident response efforts.
- Continuous Improvement: Thinc Forward emphasizes continuous learning and improvement. They regularly update their incident response plans and train their staff to stay prepared for new types of threats.
For Thinc Forward, operating in highly regulated industries such as the dental sector, the collaboration with ConnectWise has not only enhanced their capability to manage complex IT environments but has also positioned them as a trusted advisor to their clients.
"There's great value in the partnership and broader community, helping us deliver a better strategy for our clients. The strength of a service provider does not solely rest on the technologies they implement but significantly on the robustness of their partnerships and the depth of their collective expertise.”
