Moving to cloud was freeing and opened up a whole new world of opportunities for this MSP

Relentless Solutions

Relentless Solutions - a name synonymous with dedication, integrity, and customized outcomes has a legacy of excellence. With nearly 40 years in the industry, the team has amassed a wealth of invaluable knowledge. Their commitment to excellence is evident through their core values: Accountability, Continuous Improvement – Continuous Development, Communications, Customer Experience, Gratitude & Positivity, Innovate & Simplify, Passion, Professionalism, Profitability. By maintaining and anticipating the needs of their client base, and the breadth of its product offering, Relentless Solutions will improve operations, cut expenses, and eliminate stress. Their experience resides in servicing the Retail / Wholesale Industries, combined with decades of knowledge, make them the perfect IT solutions provider. Relentless Solutions provides personalized results - enhancing business processes and employee productivity. Outreach extends to hundreds of small and medium-sized companies throughout the US and the Caribbean. Their diverse team experience, and united commitment to solve, serves its audience with passion and integrity.

Challenge

The move from on-premises to the cloud can appear to be a daunting undertaking. Relentless was reluctant - for years - to make the move citing common concerns such as data integrity, porting an exorbitant amount of data, and performance issues or lockouts.

Solution

To modernize its tech stack, Relentless Solutions understood the need to move to the cloud for scalability, flexibility and enhanced security.

Results

ConnectWise was able to dispel myths and demonstrate that the transition could be accomplished through Partner services model - with a planful and proven approach.

“Initially, we purchased the product outright, owning licenses and paying for maintenance. However, as the industry shifted toward subscription models, I found myself at a crossroads. The prospect of his substantial investment now converting into a recurring expense posed a bit of a mental block.”

“Through this process ConnectWise has demonstrated its partnership, continued to invest in innovation, optimized performance speeds, and made data management efficient within the subscription model. The support we’ve received ConnectWise has been exceptional, specifically as it pertains to responsive support for the migration.”

Long-time Partner, Miami-based Relentless Solutions has been using an integrated set of ConnectWise solutions to grow its business.

Among them, ConnectWise PSA™ (formerly known as ConnectWise Manage) is a keystone tool for the organization. Jim-Barry Behar, CEO, Relentless Solutions faced the challenge of transitioning from an on-premises software model to a subscription-based approach using ConnectWise.

Behar’s reluctance, concerns, and ultimate decision shed light on the complexities of such a transition and the impact it can have on an organization.

“I grappled with the idea that I would no longer “own” the software asset and the data. My experience using SQL (Structured Query Language) played a crucial role. Given that I have created custom solutions; managed stored procedures and views to manipulate data - the loss of this ability concerned me. In the subscription model, I wondered if he could still update data efficiently.”

The shift from perpetual licenses to a subscription model challenged my perception of value, of control” he said. “But ultimately, the benefits outweighed the risks. I decided we need to move forward and never look back.”

The transition to the cloud, and the ConnectWise subscription model was not without challenges. But Behar and Relentless Solutions were all-in on its commitment to adapt to the changing technology landscape.

“Understanding the trade-offs between ownership and subscription was essential. For us, the experience was better than anticipated and I’d advocate for others to take this critical step - if they haven’t already.”

Key benefits, according to Behar:

Predictable Costs: Subscription fees provided budget predictability.
Access to Updates: Regular updates and innovations were now part of the package.
Community and Ecosystem: ConnectWise’s ecosystem offered collaboration opportunities and integrations.