“Initially, we purchased the product outright, owning licenses and paying for maintenance. However, as the industry shifted toward subscription models, I found myself at a crossroads. The prospect of his substantial investment now converting into a recurring expense posed a bit of a mental block.”
“Through this process ConnectWise has demonstrated its partnership, continued to invest in innovation, optimized performance speeds, and made data management efficient within the subscription model. The support we’ve received ConnectWise has been exceptional, specifically as it pertains to responsive support for the migration.”
Long-time Partner, Miami-based Relentless Solutions has been using an integrated set of ConnectWise solutions to grow its business.
Among them, ConnectWise PSA™ (formerly known as ConnectWise Manage) is a keystone tool for the organization. Jim-Barry Behar, CEO, Relentless Solutions faced the challenge of transitioning from an on-premises software model to a subscription-based approach using ConnectWise.
“Initially, we purchased the product outright, owning licenses and paying for maintenance. However, as the industry shifted toward subscription models, I found myself at a crossroads. The prospect of his substantial investment now converting into a recurring expense posed a bit of a mental block.”
Behar’s reluctance, concerns, and ultimate decision shed light on the complexities of such a transition and the impact it can have on an organization.
“I grappled with the idea that I would no longer “own” the software asset and the data. My experience using SQL (Structured Query Language) played a crucial role. Given that I have created custom solutions; managed stored procedures and views to manipulate data - the loss of this ability concerned me. In the subscription model, I wondered if he could still update data efficiently.”
The shift from perpetual licenses to a subscription model challenged my perception of value, of control” he said. “But ultimately, the benefits outweighed the risks. I decided we need to move forward and never look back.”
The transition to the cloud, and the ConnectWise subscription model was not without challenges. But Behar and Relentless Solutions were all-in on its commitment to adapt to the changing technology landscape.
“Understanding the trade-offs between ownership and subscription was essential. For us, the experience was better than anticipated and I’d advocate for others to take this critical step - if they haven’t already.”
Key benefits, according to Behar:
- Predictable Costs: Subscription fees provided budget predictability.
- Access to Updates: Regular updates and innovations were now part of the package.
- Community and Ecosystem: ConnectWise’s ecosystem offered collaboration opportunities and integrations.
“Through this process ConnectWise has demonstrated its partnership, continued to invest in innovation, optimized performance speeds, and made data management efficient within the subscription model. The support we’ve received ConnectWise has been exceptional, specifically as it pertains to responsive support for the migration.”
