Next-Level MSP: Unlocked With IT Nation Evolve™

Leap Consulting is deeply rooted in Perth, Western Australia. For more than 20 years, they’ve served small to medium businesses (SMBs) in the ANZ region with best-in-class IT strategy, consultancy and services.

Throughout the journey, ConnectWise has been a stalwart Partner, providing a platform foundation, suite of innovative, and IT Nation EvolveTM, the gold standard of peer communities.

Zaun Bhana, Managing Director of Leap Consulting, stated: “By leveraging the resources and peer support from Evolve, we gained greater confidence and backing for our solutions and services, leading to smoother implementations. These advantages collectively helped us build a robust foundation for our growth.”

IT Nation Evolve™

IT Nation Evolve is a comprehensive membership program designed to help IT solution providers, particularly managed service providers (MSPs), navigate their business journey through peer group interactions. The community’s guidance helped him, and his team, gain a deeper understanding of finances, business operations, and the MSP (Managed Service Provider) model.

Leap Consulting has been a ConnectWise Partner since 2007, and spent over a decade in IT Nation Evolve. Bhana observed both successes and failures.

“Witnessing peers who successfully navigated trends provided valuable insights for us.”

The global program offers educational resources and group discussions let by members, focused on topics relevant to growth-mindset, revenue-driving solutions, mergers and acquisitions and more. Members also have access to financial and operational toolsets, including benchmarking toolsets, like Service Leadership Index (SLI), to help define and achieve measurable outcomes. 

“We’ve met industry peers who had successfully implemented similar systems, experimented with innovative tools and accelerated their own maturity and system development. We learned how to make more informed choices and were able to position ourselves for long-term success and avoid the pitfalls of late adoption,” said Bhana.

Modes: A Universal Language Model

Whether you are a Startup, Balance Builder, Value Builder, or Empire Builder, IT Nation Evolve speaks your language.

“They use Modes Theory to assess business maturity, which helped us gain a clearer understanding of our organizational maturity. This approach also united us all of us around a common language for discussing business strategies.”

IT Nation Evolve aims to ignite transformation by providing a supportive environment for MSP leaders to collaborate, learn, and achieve success both personally and professionally. Members of IT Nation Evolve reportedly grow 20% faster than the industry average, highlighting the effectiveness of the program.

First-Movers Advantage

Bhana emphasized the critical importance of recognizing and acting on industry trends. He shared insights from his MSP peers who either missed or capitalized on these trends, underscoring the need for proactive and strategic adoption of new technologies and systems.

Leap Consulting recognized the importance of being early adopters of new systems to gain the most time and experience with the tools.

“IT Nation Evolve peers tend to move first, and those who made bold choices often succeeded. There’s something powerful about what I call the ‘First-Mover Advantage.’”

Bhana continues, “early adopters are not afraid to be different and take risks that others might avoid. History would show that early adoption of new technologies positioned MSPs ahead of competitors who were late to transitions, such as the shift to Office 365.”