“We needed to strike a balance between our ‘buying-and-acquiring’ activity and our day-to-day operations. It’s a lot to deal with. Fortunately, we have a lot of control and the ability to curate and customize with ConnectWise AsioTM to keep it all manageable for our technicians.”
“We are not slowing down. We have an aggressive goal is to take the organization from $50 million to $250 million by 2030. So, we rely on ConnectWise for its partnership and platform that can help us manage the complexities and challenges that come with that trajectory.”
Co-founders, André Lajoie and Eric Bigras, started a managed services provider (MSP) business, dedicated to supporting SMBs across Canada. Headquartered in Montréal, Québec, ited now boasts six offices, a growing global footprint, and is poised for exponential growth.
“Our company is a consortium of over 250 information technology experts born of our union with HelpOX, Noxent and MS Geslam. With over 35 years of experience and 8 offices across the province, we serve thousands of businesses throughout Canada every year,” said Lajoie.
Ited faced a challenge: to stay focused.
“We needed to strike a balance between our ‘buying-and-acquiring’ activity and our day-to-day operations. It’s a lot to deal with. Fortunately, we have a lot of control and the ability to curate and customize with ConnectWise AsioTM to keep it all manageable for our technicians.”
Given its ambitious growth strategy, ited sought a comprehensive solutions Partner that could deliver a platform and an open ecosystem to ensure they could grow without constraints.
“We’ve been with ConnectWise for more than 8 years. They’ve been foundational in our journey. Once we made the switch [to ConnectWise] it became clear to us that they would be the Partner we needed to position us for a successful future.”
ConnectWise Asio is the future-forward platform that unifies MSP operations, streamlines workflows, and enables growth. And ited is ‘all-in’.
“After 20 years [in business], we made some mistakes when choosing solutions and selecting a vendor or tool based on an attractive feature set like a slick UI or demo. We evaluated AutoTask, ServiceNow and some others. We learned that these solutions do not stand the test of time and can become limited or outdated. We considered the long view and knew that we needed a more mature Partner and a long-term partnership. We found that with ConnectWise.”
By improving business processes, enhancing financial decision-making, and driving efficiencies, AsioTM is a key driver of profitability and plays a crucial role for the organization. Ited grew from a $1 million startup to a $50 million leader in IT services.
“We are not slowing down. We have an aggressive goal is to take the organization from $50 million to $250 million by 2030. So, we rely on ConnectWise for its partnership and platform that can help us manage the complexities and challenges that come with that trajectory.”
And indeed, ited is accelerating without limits.
ited’s ability to scale and grow is a testament to its strategic use of ConnectWise solutions. They leveraged a tech stack, built on the foundation of AsioTM for its operations, enabling them to streamline processes and gain efficiencies.
Lajoie continues, “operating on a ‘growth-through-acquisition’ model means that we need to be poised to transform rapidly. Our vision? A future powered by ConnectWise solutions, with ConnectWise AsioTM leading the way. After seeing the roadmap ahead for ConnectWise, especially with the Asio platform, it validates for me that we bet on the right horse.”
Given that ited is employs a grow-through-acquisition, it is notable that they have seamlessly transitioned every acquired entity from competitive products to the Asio platform, on average, within two months of transaction.
“With every acquisition, we immediately move them to the ConnectWise AsioTM platform. We have a dedicated and experienced team that handles this for us. We have it down to a science – it’s really an easy process to transition them. It might be the simplest part of the entire [M&A] process.”
ited spent a lot of time evaluating and assessing tools and Partners over the years. None of them offered the level of maturity, resources or innovation that ConnectWise does.
Moreover, Lajoie adds: “we’ve used ConnectWise for educational resources, taken advantage of continuous training opportunities, tapped into SMEs and leaned into the IT Nation community. ConnectWise has been the backbone of our journey and have helped us navigate challenges, make informed decisions, and stay ahead in the competitive IT landscape.”
