Technical Support-L2 Partner Engagement Dedicated Tech
WORK EXPERIENCE
Technical Support L2 – Partner Engagement
ConnectWise
07th October 2021 - Present
Mumbai
Achievements / Tasks
- Deployed with a US based client.
- I work on 'Technology Business Reviews'/ Audits for the client's customers.
- The audits majorly include checking Cisco Meraki configurations, scheduling firmware upgrades, configuring alerts for the devices etc.
- Auditing Office 365 for Email Encryptions, Executive spoofing, Azure AD application version check and upgrade and documenting its backup file, checking for Blocked user licenses, Mailbox storage size, 'Data Loss Prevention' and 'Retention', 'Anti Phishing', 'Conditional Access', 'Authentication Methods' policies etc. App registration on Azure.
- Auditing Enterprise Backup on Datto portal.
- Auditing Active Directory setup.
- Generating Local User reports using Network Detective tool.
- Auditing VMWare configurations for DNS, NTP setup, deleting old snapshots.
- Pulling up reports to collect data on machines having unsupported OS, old versions of Microsoft office
- Checking for firewall disabled servers.
- Auditing DUO configurations, KnowBe4 setups, 3cx configurations.
Network Operations Center Engineer
Frontline Managed Services (Formerly, Intelliteach offshore Pvt. Ltd.)
1st October 2020 – 6th October 2021
Porvorim, Goa
Achievements / Tasks
- Monitoring network and server alerts on PRTG, Auvik and Nagios tools and reporting the alerts to the respective clients through call or emails or internal IT if the alerts are for internal network.
- Windows server patching and troubleshooting (Manually/ Automate tool).
- Providing technical support to company users (USA/India/UK), remote support only.
- Working on tickets/alerts on ConnectWise tool.
Senior Advisor 1, Technical Support
Concentrix
16th July 2019 – 18th September 2020
Pune
Achievements / Tasks
- Transfer of FSMO roles on the windows server.
- Metadata cleanup on windows server.
- Troubleshooting GPO issues.
- Troubleshooting account lockout issues.
- Folder redirection setup.
- Troubleshooting DFS replication issues.
- Troubleshooting sysvol replication issues.
- Understanding of FRS to DFSR migration process.
- Understanding of RODC.
- Understanding of forest and domain functional level.
- Experience working on Service Desk ticketing system.
IT Support Engineer
RITSnet
10th October 2018 – 7th May 2019
Madgaon, Goa
Achievements / Tasks
- Had been deployed in Rosenberger Electronic Co (India) Pvt Ltd.
- Experience working on a ticketing system.
- Working on windows servers.
- Veeam backups of the server's on VMware.
- Troubleshooting network connectivity issues.
- Patch panel, I/O punching, Crimping, Cable tracing.
- Computer installations, formatting and hardware troubleshooting.
- Microsoft outlook issues troubleshooting.
- Troubleshooting printer connectivity issues.
- Maintaining IT inventory details.
- Adding IP cameras to NVR’s.
- Creating new extensions for Grand stream IP phones on PBX server.
- Installation of VPN client with firewall license on the user's workstation.
- Installation of Raspberry Pi thin client and its troubleshooting.
- It's a 24x6 work environment where I work in rotational shifts.
- Understanding of media converters and fiber connectivity in networking.
- Good enough understanding of an industry IT infrastructure.
Network Engineer
Nupur Technologies Pvt. Ltd.
10th April 2018 – 9th October 2018
Panjim, Goa
Achievements / Tasks
- Troubleshooting network issues, crimping, punching.
- Dell Computer installations and troubleshooting.
- Computer hardware troubleshooting.
- Had been deployed at Cipla as per company's requirement.
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Technical Support Associate 1
Convergys
14th November 2016 – 19th April 2017
Bengaluru
Achievements / Tasks
- Helping customers to troubleshoot internet connectivity issues.
- Troubleshooting wifi router related issues.
- Probing customers well to identify the correct issues, followed by correct solution to it.
- Troubleshooting email related issues of the customers.
SKILLS
- Active Directory, Microsoft 365, Router troubleshooting, Wifi Troubleshooting, Cisco Meraki, Datto, VMware, Network Troubleshooting, Network Monitoring, IT systems auditing
CERTIFICATIONS
Microsoft Certified: Azure Fundamentals
Transcript - KshitijSatardekar-3659 | Microsoft Learn
MCSE: Core Infrastructure
Transcript - KshitijSatardekar-3659 | Microsoft Learn
MCSA: Windows Server 2016
Transcript - KshitijSatardekar-3659 | Microsoft Learn
EDUCATION
Bachelor of Engineering in Information Technology
Shree Rayeshwar Institute of Engineering and Information Technology
July 2008 – August 2012
Shiroda, Goa
