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Explore Business Management
PSA
Professional services automation designed to run your as-a-service business
CPQ
Advanced quote and proposal automation to streamline your quoting
BrightGauge
KPI dashboards and reporting for real-time business insights
ITBoost
Centralized, intuitive IT documentation
Service Leadership
Increase shareholder value and profitability
SmileBack
Customer service feedback for MSPs
Business Management Packages
Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes
PSA
Professional services automation designed to run your as-a-service business
CPQ
Advanced quote and proposal automation to streamline your quoting
BrightGauge
KPI dashboards and reporting for real-time business insights
ITBoost
Centralized, intuitive IT documentation
Service Leadership
Increase shareholder value and profitability
SmileBack
Customer service feedback for MSPs
Business Management Packages
Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes
Explore Business Management

See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>

Explore Cybersecurity
MDR
Monitor and stop malicious activity on endpoints
MDR for Microsoft 365
Monitor, protect, and remediate Microsoft 365 exposures
SIEM
Centralize threat visibility and analysis
Co-Managed SIEM
Deploy 24/7 managed detection and response with SOC services
Vulnerability Management
Identify cybersecurity risks and routinely scan for vulnerabilities
Access Management
Eliminate shared admin passwords and protect customers
Secure Access Service Edge (SASE)
Apply zero trust secure access for users, locations, and devices
MDR
Monitor and stop malicious activity on endpoints
MDR for Microsoft 365
Monitor, protect, and remediate Microsoft 365 exposures
SIEM
Centralize threat visibility and analysis
Co-Managed SIEM
Deploy 24/7 managed detection and response with SOC services
Vulnerability Management
Identify cybersecurity risks and routinely scan for vulnerabilities
Access Management
Eliminate shared admin passwords and protect customers
Secure Access Service Edge (SASE)
Apply zero trust secure access for users, locations, and devices
Explore Data Protection
SaaS Backup
Safeguard customer cloud app data
Co-Managed Backup
Streamline third-party backup management
SaaS Backup
Safeguard customer cloud app data
Co-Managed Backup
Streamline third-party backup management
Explore Cybersecurity and Data Protection

See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>

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IT Nation
IT Nation Connect
Premier MSP industry conference
IT Nation Secure
MSP cybersecurity industry conference
IT Nation Evolve
Coaching & peer groups
IT Nation Grow
Expert guidance for business transition
IT Nation PitchIT
Accelerator program for incubating growth
Wise Up Podcast
Insights and strategies to help your business
IT Nation Europe
Regional MSP industry conference
IT Nation Sydney
APAC MSP Industry Conference
Automation Nation
AI & hyperautomation training
IT Nation Connect
Premier MSP industry conference
IT Nation Secure
MSP cybersecurity industry conference
IT Nation Evolve
Coaching & peer groups
IT Nation Grow
Expert guidance for business transition
IT Nation PitchIT
Accelerator program for incubating growth
Wise Up Podcast
Insights and strategies to help your business
IT Nation Europe
Regional MSP industry conference
IT Nation Asia
Regional MSP industry conference
Automation Nation
AI & hyperautomation training
Explore The IT Nation

See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>

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Asio—The MSP Platform

The only truly unified platform purpose-built for MSPs.
Learn more >>

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  • Partner Education

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Blog Posts by Jim Peterson

<< Back to All Blog Posts
Jim Peterson
Filter By:
11/28/2023
3 min read
Why MSPs should live and breathe service department gross profit
By: Jim Peterson
Few KPIs are more important than service department gross profit (SDGP). Discover why this metric is essential for MSP success and the positive impact it can have on your business.
Read the blog
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Profitability

Browse More Blog Authors

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Amy Lucia
Amy Lucia
Chief Marketing Officer (2021-2023)
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Arlin Sorensen
Arlin Sorensen
VP of Ecosystem Evangelism, ConnectWise
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Dustin Parry, Cybersecurity Sales Engineer
ConnectWise
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Farooq Khan
CEO, Exium
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Geoffery Willison
Geoffrey Willison
Chief Operating Officer, ConnectWise
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Jason Magee
Jason Magee
Chief Executive Officer, ConnectWise
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Jeff Bishop
Jeff Bishop
EVP & GM, Product Management and Asio Platform, ConnectWise
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Jeff Bishop
Jeff Bishop
Chief Product Officer, ConnectWise, ConnectWise, LLC.
Read More >>
Jeff Bishop
Jeff Bishop
EVP & GM, Product Management and Asio Platform, ConnectWise, ConnectWise, LLC.
Read More >>
Kevin Prince
Founder and CEO, StratoZen
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