Data Usage

In order to support our partners, website visitors and prospects, and employees, ConnectWise collects various types of data and personally identifiable information. This page provides an overview of our data usage practices and policies, explains why we collect personal data, and outlines the efforts ConnectWise has put in place to ensure our data usage policies are GDPR.

DATA USAGE PRACTICES FOR WEBSITE VISITORS

ConnectWise collects data and personal data to support our customers and deliver rich digital and web experiences. Information is generally collected in the following forms: personal contact information, device-related information, web-based cookies or similar technologies, and commercially available information.

Information collected through ConnectWise services and our website is used primarily to provide the best possible service to users. This can include technical support, responding to user requests, direct marketing purposes, internal and service-related efforts, and anonymous analysis and aggregation activities.

Types of Data ConnectWise Collects

ConnectWise collects data and personal data via our website which can include name, company name, address, and email address, among other data. We use the information we collect, including personal data, to respond to any request or query directed to us, to provide you with our products and Services, and to manage our relationship with you.

This information is generally captured via forms on our website, forms on third-party social media platforms (e.g., Facebook, LinkedIn), and via web cookies. Additional detail about the types of information collected can be found in our Privacy Policy.

Third-Party Vendor Usage

In some cases, ConnectWise leverages third-party vendors and tools to collect additional data. We validate these vendors to ensure they are GDPR compliant.

How Data is Used

We use data and personal data to communicate with website visitors and users and to provide rich digital experiences and to support our social media and advertising efforts. Data and information captured via web forms are used for website analytics and reporting purposes, and to enhance the experience of visitors to ConnectWise-owned domains with features such as live chat availability, personalized site search results, content recommendations, and more. We also anonymize and aggregate data collected through our website for analytics and other purposes.

When submitting information via one of our forms, website visitors may also receive follow-up communications from our marketing or sales teams to ensure we are responding to user needs and requests for information

DATA USAGE PRACTICES FOR CONNECTWISE PARTNERS

ConnectWise collects data and personal data to support our Partners and their use of ConnectWise’s IT services, including Operation Center, Help Desk, system monitoring and management, backup and other IT services.

Information collected through ConnectWise’s services and our website is used primarily to provide the best possible service to our Partners and, when requested, our Partner’s customers. This can include technical support, responding to user requests, direct systems configuration, backup administration and support, and help desk ticket management.

Types of Data ConnectWise Collects

ConnectWise collects data and personal data via our web portals and installed agents which can include name, company name, address, email address, endpoint IP address, and endpoint MAC address. We use the information we collect, including personal data, to respond to any request or query directed to us, to provide you with our products and Services and to manage our relationship with you.

Additional detail about the types of information collected can be found in our Privacy Policy.

Third-Party Vendor Usage

In some cases, ConnectWise leverages third-party vendors and tools to perform Services for and on behalf of our Partners. We validate these vendors to ensure they are GDPR compliant.

How Data is Used

We use data and personal data we collect to communicate with our Partners and, as appropriate, with our Partners’ end customers, and perform technical work on Partners’ end customers. We can capture data and information via ConnectWise portals, during our interactions with ConnectWise Partners and their end customers, and via agent software that resided on the endpoints of ConnectWise Partner end customers. We use that data to communicate with our Partners and, when requested, our Partners’ end customers. We also use that data as part of our internal analytics and reporting processes to improve the services we deliver to our Partners.

DATA USAGE PRACTICES FOR CONNECTWISE EMPLOYEES

ConnectWise collects data and personal data about our employees that allows us to communicate with the employee and provide various workplace benefits to the employee. Information is generally collected in the following forms: personal contact information, including tax ID, family details, and health details via third-party insurance providers.

Information collected through ConnectWise’s HR department is used primarily to provide benefits to employees.

Types of Data ConnectWise Collects

ConnectWise collects data and personal data which can include name, home address and phone number, personal email address, cell phone number, and tax ID number. We use the information we collect, including personal data, to respond to any request or query directed to us, to provide employees with corporate benefits and to manage our relationship with our employees.

Additional detail about the types of information collected can be found in our Privacy Policy.

Third-Party Vendor Usage

In some cases, ConnectWise leverages third-party vendors and tools to manage and support benefits for our employees. We validate these vendors to ensure they are GDPR compliant.

How Data is Used

We use data and personal data we collect to communicate with our employees, to manage their benefits, and to maintain basic employment information if the employee leaves ConnectWise.