Cookie Usage

To support our website users and visitors and deliver rich digital experiences, ConnectWise uses different types of cookies across our web properties. This page provides an overview of these cookies, their purpose, and the efforts ConnectWise has put in place to ensure our cookie policies comply with applicable laws, including the GDPR before its implementation date in May 2018.

To the extent that cookies allow to identify a particular website user, the GDPR requires us to be more transparent about our usage of cookies and your rights, and ensure you have effective choices.

This cookie notice explains how ConnectWise Services LLC ("ConnectWise", "we", "us", and "ours") use cookies and similar technologies to recognize you when you visit our websites at www.ConnectWise.com and our [MSP platforms] ("Website""). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

COMMITMENT TO INFORMED CONSENT

We are currently evaluating ConnectWise-owned domains to ensure we are protecting the rights of all visitors and users by being more transparent about the types of cookies we use and your choices. We will be making additional updates and enhancements to our websites in the coming months to ensure users have the ability to control the use of cookies prior to GDPR’s implementation date of May 25th, 2018.

What are cookies?

A cookie is a small piece of data that is stored locally on a computer or mobile device which allows a website to “remember” your actions, activity, or preferences over time. Most browsers support cookies, but also allow users to decline or delete them whenever they’d like. Cookies are used for many different functions including auto-filling forms, counting website visitors, personalizing content, serving relevant ads to you, recording user preferences, and for authentication and security.

Cookies can be classified as follows:

• Session Cookie – a temporary cookie which expires and is permanently deleted when a browser is closed and the current session ends.
• Persistent Cookie – these cookies remain on the device and can span multiple sessions or website visits and will be deleted based on a predetermined expiration date specified in the cookie.
• First-Party Cookie – cookies which are stored by the website domain being visited by the user.
• Third-Party Cookie – cookies which are stored by a different domain and are referenced by the domain being visited. For example, if you visit a website and another entity sets a cookie through that website, this would be a third-party cookie.

COOKIE USAGE ON CONNECTWISE-OWNED WEB PROPERTIES

The information below provides an overview of the types of cookies ConnectWise leverages, how they are used, and what steps ConnectWise is taking to ensure our cookie policies comply with the GDPR prior to May of this year.

Types of cookies ConnectWise uses

We use cookies on our web properties such as ConnectWise.com. ConnectWise leverages first-party session and persistent cookies. We do not utilize third-party cookies on ConnectWise-owned domains; however, we do advertise digitally on social media platforms such as LinkedIn and Facebook which may use third-party cookies. Please reference the privacy policies of Facebook, LinkedIn and other platforms to understand more about how these services use third-party cookies and how to opt out.

Why do we use cookies?

We use first-party ConnectWise cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics, and other purposes. This is described in more detail below.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit):

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an email that we have sent them. This allows us, for example, [to track what emails have been opened by recipients, manage email communications to subscribers by informing us what content is most effective and improve marketing campaigns by tying together information gathered by web beacons to our customers’ personal information. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking here to manage your Cookie Settings. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

How often will you update this cookie statement?

We may update this cookie statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this cookie statement regularly to stay informed about our use of cookies and related technologies.

The date at the top of this cookie statement indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at Privacy@ConnectWise.com.