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Explore Business Management
PSA
Professional services automation designed to run your as-a-service business
CPQ
Advanced quote and proposal automation to streamline your quoting
BrightGauge
KPI dashboards and reporting for real-time business insights
ITBoost
Centralized, intuitive IT documentation
Service Leadership
Increase shareholder value and profitability
SmileBack
Customer service feedback for MSPs
WisePay
Payments automation to increase cash flow and streamline processes
Business Management Packages
Curated packages designed to streamline, standardize, and automate your business processes
PSA
Professional services automation designed to run your as-a-service business
CPQ
Advanced quote and proposal automation to streamline your quoting
BrightGauge
KPI dashboards and reporting for real-time business insights
ITBoost
Centralized, intuitive IT documentation
Service Leadership
Increase shareholder value and profitability
SmileBack
Customer service feedback for MSPs
WisePay
WisePay
Payment automation to increase cashflow and streamline processes
Business Management Packages
Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes
Explore Business Management

See new and upcoming product enhancements in our monthly innovation webinar series!
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Explore Unified Monitoring and Management
RMM
Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services
Automate
Powerful RMM for next-level IT support
ScreenConnect™
Remotely access and support any device, anywhere, any time
RMM
Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services
Automate
Powerful RMM for next-level IT support
ScreenConnect™
Remotely access and support any device, anywhere, any time
Explore Unified Monitoring and Management

See new and upcoming product enhancements in our monthly innovation webinar series!
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Explore Cybersecurity
MDR
Monitor and stop malicious activity on endpoints
SIEM
Centralize threat visibility and analysis
SaaS Security
Deliver, manage, and monetize cloud security more easily
Vulnerability Management
Identify cybersecurity risks and routinely scan for vulnerabilities
Access Management
Eliminate shared admin passwords and protect customers
Secure Access Service Edge (SASE)
Apply zero trust secure access for users, locations, and devices
MDR
Monitor and stop malicious activity on endpoints
MDR for Microsoft 365
Monitor, protect, and remediate Microsoft 365 exposures
SIEM
Centralize threat visibility and analysis
Co-Managed SIEM
Deploy 24/7 managed detection and response with SOC services
Vulnerability Management
Identify cybersecurity risks and routinely scan for vulnerabilities
Access Management
Eliminate shared admin passwords and protect customers
Secure Access Service Edge (SASE)
Apply zero trust secure access for users, locations, and devices
Security Dashboard
AI-Driven MSP cybersecurity solutions
Explore Data Protection
SaaS Backup
Safeguard customer cloud app data
Co-Managed Backup
Streamline third-party backup management
x360Recover
Hyper-flexible disaster recovery and business continuity
Cloud Backup
Intelligent data protection for Microsoft 365
x360Cloud
SaaS application data protection
SaaS Backup
Safeguard customer cloud app data
Co-Managed Backup
Streamline third-party backup management
Backup360
Comprehensive MSP backup management
Explore Cybersecurity and Data Protection

See new and upcoming product enhancements in our monthly innovation webinar series!
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Explore Platform
Asio
The purpose-built platform for MSPs
Security Dashboard
AI-driven cybersecurity insights
Backup Dashboard
Comprehensive BCDR dashboards
Product Roadmap
 Product innovations and updates
Platform Benefits
The path to hyperautomation
Asio
The purpose-built platform for MSPs
Product Roadmap
 Product innovations and updates
Platform Benefits
The path to hyperautomation
Explore Hyperautomation
RPA
Eliminate manual steps with easy to use workflows
Sidekick
Generative AI for team productivity
RPA
Eliminate manual steps with easy to use workflows
Sidekick
Generative AI for team productivity

Explore the latest product innovations designed to enhance your ConnectWise experience.
View roadmap>>

IT Nation
IT Nation Connect
Premier MSP industry conference
IT Nation Secure
MSP cybersecurity industry conference
IT Nation Evolve
Peer groups
IT Nation Grow
Expert guidance for business transition
IT Nation PitchIT
Accelerator program for incubating growth
Wise Up Podcast
Insights and strategies to help your business
IT Nation Europe
Regional MSP industry conference
IT Nation Sydney
APAC MSP Industry Conference
Automation Nation
AI & hyperautomation training
IT Nation Connect
Premier MSP industry conference
IT Nation Secure
MSP cybersecurity industry conference
IT Nation Evolve
Peer groups
IT Nation Grow
Expert guidance for business transition
IT Nation PitchIT
Accelerator program for incubating growth
Wise Up Podcast
Insights and strategies to help your business
IT Nation Europe
Regional MSP industry conference
IT Nation Sydney
APAC MSP Industry Conference
Automation Nation
AI & hyperautomation training
Explore The IT Nation

Join the premier thought-leadership conference for MSPs.
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ConnectWise
Innovation Webinars
The latest ConnectWise product innovations
User Groups
ConnectWise product training
Virtual Community
Find help from peer connections
Partner Program
Partner Referral
Innovation Webinars
The latest ConnectWise product innovations
User Groups
ConnectWise product training
Virtual Community
Find help from peer connections
Partner Program
Partner Referral
Explore all events

See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>

Open Ecosystem
Marketplace
Vendors and integrations
The Invent Program
Third-party integration certification
Marketplace
Vendors and integrations
The Invent Program
Third-party integration certification
Partnerships
Microsoft
SentinelOne
Bitdefender
Axcient
Acronis
Microsoft
SentinelOne
Bitdefender
Axcient
Acronis

See our latest product innovations that enhance your ConnectWise experience.
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Partner Resources
Webinars
Blog
eBooks
Case studies
Industry reports
Feature sheets
On-demand demos
Product Roadmap
 Product innovations and updates
Webinars
Blog
eBooks
Case studies
Industry reports
Feature sheets
On-demand demos
Product Roadmap
 Product innovations and updates
Explore all resources

Explore the latest product innovations designed to enhance your ConnectWise experience.
View roadmap>>

About ConnectWise
Mission & Values
History
Careers
Leadership
Board of Directors
Philanthropy
Company Updates
Press Room
Awards
Case studies
Who We Serve
MSP
VAR
Internal IT
Office Technology

The only truly unified platform purpose-built for MSPs.
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Get Support
ConnectWise Home
Solution access and product news
Documentation
Product info and manuals
Virtual Community
Partner peer connections
Lookup My Account Team
Account support and management
ConnectWise Home
Solution access and product news
Documentation
Product info and manuals
Virtual Community
Partner peer connections
Lookup My Account Team
Account support and management

Access your products, see announcements, and find support
Log in to ConnectWise Home  >>

Explore Partner Education
ConnectWise Certify™
Industry training and certifications
University
Partner tools, resources, courses
Modes Theory™
Business growth framework
ConnectWise Certify™
Industry training and certifications
University
Partner tools, resources, courses
Modes Theory™
Business growth framework

Discover total profit solutions for IT companies.
Learn more >>

Blog Posts by Brad Schow

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Brad Schow
Brad Schow
VP, Consulting Services, ConnectWise
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04/09/2025
6 min read
Compensation best practices for TSPs
By: Brad Schow
Explore best-in-class insights from The Service Leadership Index® 2025 Annual IT Solution Provider Compensation (Remuneration) Report™.
Read the blog
profitability icon
Profitability
03/14/2025
6 min read
Transitioning from owner-led sales to a sales team
By: Brad Schow
Transitioning from owner-led sales to a sales team is a challenging but necessary step for growing MSPs. Get tips for navigating the process.
Read the blog
opportunities icon
Business Growth
03/07/2025
6 min read
How to move past the muscle and feel stage: A deliberate business growth strategy
By: Brad Schow
Explore the benefits of evolving past the “muscle and feel” phase and get actionable strategies to successfully navigate the transition.
Read the blog
opportunities icon
Business Growth
02/25/2025
8 min read
What is curve jumping? An MSP growth hack
By: Brad Schow
Take a deep dive into “curve jumping,” a powerful MSP growth hack! Discover how this innovative concept can help future-proof your business.
Read the blog
opportunities icon
Business Growth
07/25/2023
4 min read
SLA and OLA: Understanding the key differences
By: Brad Schow
Learn about the difference between SLA and OLA and how these agreements can help you start every partnership off on the right foot.
Read the blog
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Managed Services
06/20/2023
5 min read
OKRs vs. KPIs: Differences, definition, and when to use each
By: Brad Schow
KPIs and OKRs are similar, but differentiating between these important success markers and the business insights they provide can help your business efficiently track progress and reach your goals.
Read the blog
profitability icon
Profitability
06/06/2023
10 min read
Recurring revenue: models, advantages, & why it matters
By: Brad Schow
Building up recurring revenue streams is essential to keep your MSP business healthy. Learn how recurring revenue works and how to secure more of it in this blog.
Read the blog
profitability icon
Profitability
05/11/2023
6 min read
Affording top talent: Can your wallet handle it?
By: Brad Schow
You don’t always have to hire the most expensive talent, you can develop and invest in employees to become top talent. Read the blog to learn how to set yourself up for long-term success.
Read the blog
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Profitability
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Browse More Blog Authors

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Amy Lucia
Amy Lucia
Chief Marketing Officer (2021-2023)
Read More >>
Arlin Sorensen
Arlin Sorensen
VP of Ecosystem Evangelism, ConnectWise
Read More >>
Dustin Parry, Cybersecurity Sales Engineer
ConnectWise
Read More >>
Farooq Khan
CEO, Exium
Read More >>
Geoffery Willison
Geoffrey Willison
Chief Operating Officer, ConnectWise
Read More >>
Jeff Bishop
Jeff Bishop
EVP & GM, Product Management and Asio Platform, ConnectWise
Read More >>
Jeff Bishop
Jeff Bishop
Chief Product Officer, ConnectWise, ConnectWise, LLC.
Read More >>
Jeff Bishop
Jeff Bishop
EVP & GM, Product Management and Asio Platform, ConnectWise, ConnectWise, LLC.
Read More >>
Kevin Prince
Founder and CEO, StratoZen
Read More >>
Leon Friend,Principal Sales Engineer, APAC Read More >>