Customer Service Feedback For MSPs

Name: SmileBack™, a ConnectWise solution
Brand: ConnectWise
Rating: 4.7 (1420 reviews)

Build customer loyalty at every touchpoint

SmileBack is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience.

Visit SmileBack site

Improve retention and increase profitability with Customer Satisfaction and Net Promoter Score

Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business.

“SmileBack has extremely high response rates on ticket closures, allowing us to drive customer value by proving our work from the end-users directly. They've figured out an ingeniously simple system of getting results.”

Brandon Garrett - President of OnboardIT

Read more real-life partner success stories >>

Features to help you see the bigger picture

Insightful data

Segment, filter, and use tags to better understand your business and tailor your services to your client’s unique needs.

Real-time dashboards

See a summary of performance metrics and an aerial overview of customer sentiment with real-time analytics and dashboards.

One-click surveys

Get instant reviews and critical comments by triggering surveys at the close of every service ticket.

Automated actions

Set up workflows, instantly respond to issues, and increase the efficiency and effectiveness of your service.

Feedback widget

Show off your CSAT / NPS scores and positive customer reviews in real-time to boost your credibility and generate new leads.

An icon of a piece of paper with writing on it.

Templated reports

Create custom reports to prove your value to clients, present data-driven opportunities, and drive meaningful conversations.

Integrations

Leverage your customer data with our custom built service integrations

Manage

We’ve made it easy to integrate SmileBack into your existing systems. Just connect, start sending surveys, and receive feedback in minutes.

Microsoft Teams

Automatically get updated customer feedback to share with your team or a direct channel for actioning.

BrightGauge

Manage statistics in one place, see your feedback alongside your KPIs from revenue to open tickets.

Dropbox

Sync and store your customer feedback data, based on a schedule that works for your business.

Power BI

Unify your data to create interactive dashboards and reports to provide actionable insights and results.

Cloud Radial

Integrate your client-portal data for deeper reporting, enhanced automations and more marketing features.

Zapier

Use your metrics in almost anyway imaginable by linking your results between your apps with ease.

Connect Smart

Measure your scores alongside your finance, sales and marketing metrics and produce reports in a few clicks.

Captain's Chair

Integrate your data to save time on reporting and improve your client engagement to drive new business.

See all integrations

All features included in each price tier

One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)

Website Widget
Integrations and API
Dynamic PSA Updates

Custom Reporting
Google Reviews
Slack and MS Teams Notifications

Automated Workflows
Realtime Dashboards
Data Filtering and Segmentation

See all pricing options

Related Products

ConnectWise PSA™

Professional services automation software

Learn More >>

ConnectWise CPQ™

Quote & proposal automation software

Learn More >>

BrightGauge™, a ConnectWise solution

KPI dashboards & reporting software

Learn More >>